We want to know what you think about our homes and services

We are always looking for ways to improve our homes and services by listening to feedback from our customers. We want to offer as many opportunities as possible for you to give us your feedback about your experience of Fortis Living or maybe join one of our groups or panels to test our current service or try out new ideas. You can also visit our volunteering page to find other ways to get involved in helping your local community.

Fortis Forum

The Fortis Forum is our flagship group and we are looking for members who are willing to give honest, objective opinions about the work we do and how we do it. You will scrutinise our homes and services and make recommendations for improvements. To join contact gboulton@fortisliving.com

Mystery Shoppers

We are looking for Mystery Shoppers to test our services, we will provide ongoing training opportunities for this, if you are interested contact Donna Flecknell on 01684 579361.

In Person

Fortis Forum, Discussion Groups, Mystery Shoppers, Youth on Board (YOB)

In Communities

Fortis Funder, Environmental Rep, Estate Ranger, Community Gardener, Fitness Follower, Teen Champs, Step Up Volunteers,

In Touch

Home Panel, Fortis Followers, Editorial Panel, Service Testing, Newshounds, Complaints Panel, Fortis Voices,

In Sight

Feedback from complaints, Themes, Avoidable contacts, Complaints, compliments, Social media, Survey findings