Listening to residents is very important to us. You are the experts in knowing how well we are doing, and what we can do to make our services and your home and neighbourhood even better.
Last year we launched our Customer Community Engagement Strategy Compressed [pdf] 2MB, which sets out our vision to harmonise our approach Group-wide. We are committed that by 2022, we will have an involvement model that allows our customers to truly influence our current and future services. Please click the image on the left to download a copy of the strategy.
We’re currently developing a wide range of roles that will provide our customers with the opportunity to get involved; whether that’s a quick, short or long-term commitment, in person or digitally from the comfort from your own home. Whether you want to contribute and influence our strategic direction as a business, or get involved on a more local level in your own neighbourhood, we hope you’ll join us and make your voice heard.
Click on the headings below to find out more about the various roles we offer, and some answers to the more frequently asked questions.