Domestic Abuse

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Domestic Abuse

Who to contact if you're experiencing domestic abuse, how we respond and which agencies we work with.

Experiencing domestic abuse?

We offer specialist support — including referrals to other agencies who can arrange emergency accommodation — and general advice and guidance.

To report domestic abuse, or if you have any concerns or questions, please contact us by ringing, emailing, or completing the form below. Here are the details:


In an emergency please call the police on 999

Contact us

0333 200 7304

Our phone lines are open from 8am - 6pm Monday - Friday

National Domestic Violence helpline

A national helpline which is available every day of the year. 
Freephone: 0808 2000 247

Men's Advice Line: 0808 8010 327 

GALOP (LGBT+ Domestic Abuse Helpline): 0800 9995 428

Or complete the form below

About you

Note: Questions marked by * are mandatory

What happens next?

If you contact Platform Housing Group, a person from our dedicated Communities and Neighbourhood Team will be in touch with you within one working day.

We'll assess your current situation. To make sure you get the right support we may work with other agencies such as RefugeVictim SupportWomen's Aid, the police and local authorities.

In high risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral.

We may take legal action, which can result in the offender losing their home, in order to protect you, our residents and the local community.

Other resources

Domestic Abuse Policy - Platform Housing Group.pdf [pdf] 112KB
National Domestic Violence Helpline
The Domestic Abuse Housing Alliance

Facts and figures

(source: Women's Aid and Mankind)

  • 576,000 men (2.5% of men) and 1.2 million women (4.8% of  women) were victims of partner abuse in 2018/19
  • 2 women are killed each week in England and Wales by a current or former partner
  • 1 in people identifying as Lesbian, Gay, Bisexual or Transgender experience domestic abuse during their lifetime